LEGAL
Refund Policy
Last updated: September 17, 2026 · Applies to ultrastream8k.com
7-Day Money-Back Guarantee: every UltraStream 8K plan is covered. If the service does not work on your device and our support team cannot fix it, you receive a full refund — no questions asked.
1. When You Are Eligible for a Full Refund
- You request the refund within 7 days of your purchase.
- The service does not work on your device and our 24/7 technical support was unable to resolve the issue.
- You were charged by mistake or charged twice for the same plan.
2. When a Refund May Not Apply
- Requests made after the 7-day window.
- Issues caused by your own internet connection, ISP blocking, VPN configuration or device incompatibility that support was not given the chance to fix.
- Accounts terminated for violating our Terms of Service (credential sharing, reselling without agreement, abuse).
- Free-trial periods — trials are free, so no payment is involved.
3. How to Request a Refund
- Message us on WhatsApp +212 618 931 089 with the subject "Refund Request".
- Include the email address used at purchase and your order/reference number.
- Our team will first attempt to fix any technical issue (most are resolved in minutes). If we cannot, your refund is approved immediately.
4. Processing Time
Approved refunds are issued to the original payment method:
- Credit/debit card & PayPal: 3–7 business days depending on your bank.
- Cryptocurrency: within 24 hours, at the exchange rate of the refund date.
5. Partial Periods
Plans are prepaid and non-recurring. After the 7-day guarantee window, unused time is not refundable, but you keep full access until the end of your paid period.
6. Questions
Our support team is available 24/7 with an average reply time under 2 minutes: WhatsApp +212 618 931 089.